Gate Access

How access works

Bayou Landing’s vehicular gates operate on an access-control system that the community shares with the adjacent Lofts property. Because the system is shared, credentials cannot be added or changed at the gate itself — every addition, removal or replacement is provisioned centrally.

The process is:

1. A resident submits the gate access request form above, one submission per household.
2. The Board and Principal Management Group review the request against the ownership and occupancy records for the unit.
3. Management provisions the credential on the shared access-control system and confirms back to the resident.

Requests are handled in batches rather than instantly, so please submit yours before you need it — ahead of a move-in date, a vehicle change or a new tenancy, not on the day.

Who can request credentials

• Owners who live in the community. Submit the form for your household.
• Tenants. The owner of the unit should confirm the tenancy with management; credentials follow the occupancy of the unit and are removed when it ends.
• Owners who lease their unit. Please tell management when a tenancy begins or ends so that credentials can be issued and retired at the right time.
• Visitors, contractors and deliveries. These are handled by the resident being visited, not by a separate credential. Contact management for anything that needs longer-term arrangements.

Open the gate by text

Residents and their guests can also open the vehicle gates by sending a text message to the community gate number. To keep the number from being misused, we don’t print it on this site — get it from your host, the Neighbors WhatsApp group, or TownSq, and please don’t post it anywhere public.

Text just gate (or gates) and both gates open. To open a single gate, text one of its aliases instead:

Plurals such as “gates” and “lofts” work, and capitalization doesn’t matter. The gate opens within a few seconds. If you send the same request twice within about 10 seconds, the second one is ignored — wait a few seconds before re-sending.

Residents can also use the Brivo mobile app or an EZ Tag to open the gates. Both are set up through the gate access request form above.

If the gate won’t open

• Wait a few seconds and re-send the text once.
• Check that you named the gate you meant — see the table above.
• Report outages through TownSq or to the community manager, including which gate, the time, and what happened.
• Don’t force or prop the gates.
• Never let someone you don’t know follow you in, especially given recent incidents with people entering through open gates.

Maintenance and outages

Both the pedestrian gates and the vehicular gates are maintained by the association. Repairs, adjustments and vendor scheduling run through the community manager.

If a gate is stuck open, stuck closed, sagging, dragging, not latching, or a reader is not responding, report it to the community manager rather than attempting a repair or forcing the gate. Forcing a gate usually turns a small adjustment into an operator replacement.

Report an outage through TownSq, or by contacting the community manager directly — see the contact page. Include the gate location, what it is doing, and when you noticed it. Copy the Board at [email protected] if the problem is a safety issue or is not addressed.

Good gate manners

• Wait for the gate to close behind you before driving on. Tailgating is how unauthorized vehicles get in, and how gate arms get damaged.
• Do not prop a pedestrian gate open, even briefly.
• Do not share your credential outside your household.
• Tell management promptly if a credential is lost or a vehicle is sold, so it can be deactivated.